The owner of the online shop marras.ee (hereinafter referred to as the Online Shop) is Marras Solutions OÜ (registration code 16713015).

Validity of the sales contract, commercial and price information

The terms and conditions of sale apply to the purchase of goods from the Online Shop.

The prices of the products sold in the online shop are indicated with the products. The price is subject to a delivery charge. All prices of goods sold in the online shop are in euro.

The delivery fee depends on the volume of the goods and the delivery method. The delivery charge is displayed to the buyer when placing the order.

Information about the goods is provided on the Online Shop directly next to the goods.

Placing an order

To order, you must add the products you want to your shopping cart. In order to place an order, you need to fill in the required fields, entering your personal data. We confirm that we will keep your personal data secure.

After filling in the personal data form, you must choose the appropriate delivery method.

If the details are correct, you will be presented with a choice of payment methods. You can pay by credit card, bank transfer (Swedbank, SEB, Luminor, LHV, Coop Bank, Pocopay) or PayPal.

The payments are intermediated by Montonio Finance .

The contract will enter into force from the date of receipt of the amount due to the marras.ee bank account. We will send you an e-mail confirmation of the order and will also display the confirmation of order acceptance on the website.

If the goods ordered cannot be delivered due to expiry of the goods or for any other reason, we will notify the buyer as soon as possible and refund the money paid (including delivery costs) immediately, but not later than 14 days after the notification.

If you have any further questions or would like to make changes to your order, please write to info(at)marras.ee.

Delivery to

Goods are shipped to EU countries.

To pick up the goods, the buyer has the following options: for example, online parcel machine partners, courier companies, the option to pick up the goods themselves.

The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method.

Shipments within Estonia usually arrive at the destination specified by the buyer within 5 working days from the entry into force of the sales contract. Outside Estonia, delivery will take place within 30 calendar days.

In exceptional cases, you have the right to have the goods delivered within up to 45 calendar days.

Right of withdrawal

After receipt of the order, the purchaser has the right to withdraw from the contract concluded in the e-shop within 14 days, with the exception of sterile packaged medical supplies if the packaging has been opened or damaged (§ 53(4)(⁴¹⁾ of the Law of Obligations Act).

The right of withdrawal does not apply if the buyer is a legal person.

In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.

If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.

In order to return the goods, you must submit a free-form declaration of withdrawal from the purchase of the goods and send it to the e-mail address info@marras.ee no later than 14 days after receipt of the goods.

The cost of returning the goods is borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to what was ordered (e.g. wrong or defective product).

The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.

Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the withdrawal, return to the buyer all the payments received from the buyer under the contract.

The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.

If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.

The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.

Right to lodge a complaint

The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. Thereafter, for a period of 1 year from the delivery of the goods to the purchaser, the defect shall be presumed to have existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.

In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest by sending an e-mail to info@marras.ee.

The online shop is not liable for defects that occur after the goods have been delivered to the buyer.

If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees for the sales contract.

The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Processing of personal data

The online shop uses the personal data provided by the buyer only to process the order and send the goods to the buyer. The online shop forwards personal data to companies providing transport services in order to deliver the goods.

Dispute resolution

If the buyer has any complaints about the Online Shop, they should be sent by e-mail to info@marras.ee.

If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. The examination of the buyer’s complaint by the Commission is free of charge.

The buyer can turn to the European Union’s consumer dispute resolution platform.